Privacy Policy

1. Collecting Personal Information

We collect personal information to provide and improve our products and services. This includes:

Contact Information

Name, email address, phone number, and shipping/billing address.

Account Details

Username, password, and order history.

Payment Information

Processed securely through a third-party payment processor. We do not store full payment details on our servers.

Communications

Messages or correspondence sent through email, SMS, Discord, or our website contact form.

Device & Usage Information

IP address, browser type, operating system, and website activity collected through cookies and analytics tools.

We collect this information when you:

• Place an order or create an account
• Subscribe to our SMS notifications or email list
• Contact us for support or general inquiries

2. Sharing Personal Information

We do not sell or rent your personal information to third parties. We may share limited information only with:

Service Providers

Trusted third parties that help us operate our website, process payments, deliver orders, and provide analytics.

Legal Obligations

When required by law, regulation, or government request.

Business Transfers

In the event of a merger, acquisition, or sale of company assets, customer data may be transferred as part of that transaction.

All third-party partners are contractually obligated to protect your information and use it only for authorized purposes.

3. Using Personal Information

We use your personal information to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and receipts
• Provide customer service and respond to inquiries
• Improve website functionality, user experience, and marketing
• Send promotional messages (only with your consent)
• Maintain security and prevent fraudulent activity

4. Your Rights

You have the right to:

Access

Request a copy of the personal information we hold about you.

Correction

Request corrections to inaccurate or incomplete information.

Deletion

Request that we delete your personal information, subject to legal retention requirements.

Opt Out

Unsubscribe from marketing emails or SMS messages at any time.

To exercise any of these rights, contact us at info@eupeps.lol.

5. Cookies

We use cookies and similar technologies to enhance your browsing experience and analyze website performance. Cookies help us:

• Keep your shopping cart active
• Remember your preferences
• Track usage for analytics and marketing

You can disable cookies through your browser settings, though some parts of the site may not function properly without them.

6. SMS Messaging

By providing your phone number during checkout or through an opt-in form, you consent to receive text (SMS) messages from EuPeps. These messages may include:

• Order confirmations and shipping updates
• Account and customer service alerts
• Promotions, discounts, and announcements

Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or email us at info@eupeps.lol.

We do not share your phone number with third parties for their own marketing purposes.

7. Data Retention & Security

We retain personal data only for as long as necessary to fulfill orders, comply with tax and legal obligations, and prevent fraud. After that period, data is securely deleted or anonymized.

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of internet transmission is completely secure, and we cannot guarantee absolute protection.

8. For Users in the European Economic Area

If you are located in the EEA, we process your data on the basis of legitimate interest, contractual necessity, or your explicit consent. You have the right to request access, correction, deletion, and restriction of processing of your personal data.

You also have the right to lodge a complaint with your local data protection supervisory authority.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.

10. Age Requirement

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at info@eupeps.lol.